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FAQ

Which locations have temporarily closed?

Our dedicated support team is working around the clock to provide accurate and updated information on the status of all Massage Heights Retreat locations. If a Retreat has temporarily closed, a message has been sent to all guests to the email address associated with their account. Additional information on the status of a Retreat can be found on the local Retreat website pages, please visit www.massageheights.com/locations to find the Retreat nearest you.

What measures are you taking to ensure safety and health for all?

There is no higher priority to our entire Massage Heights family than the safety and wellbeing of our members, guests and team members. In the current environment and situation with COVID-19. We want you to feel confident when you visit any Massage Heights Retreat. As a result, we have enhanced our disinfecting procedures. Some of the many processes that we will consistently follow across all locations are:

  • Frequent and thorough sanitation of all surfaces within the Retreat
  • Placement of hand sanitizer and disinfectant wipes in all treatment rooms
  • Sanitize and disinfect all items after each session, inclusive of products used, linens, head rests, chairs, tables, countertops, doorknobs and all operational items
  • All team members will constantly wash hands with warm soapy water for a minimum of 20 seconds after each interaction
  • Mop all floor surfaces with disinfectant solution routinely throughout each location

We have a high level of standards in cleanliness and operational excellence. We have and will continue to educate our team members on the symptoms of COVID-19 and how it spreads and have told all staff to stay home if feeling ill. We ask that in return, should you feel ill prior to any scheduled service, that you contact your local Retreat to reschedule for a later date.

How can I reschedule my appointment?

Our Team Members are available to answer any questions you may have and can support you with any scheduling needs. If you have an appointment that you would like to reschedule, or have questions about the status of an appointment, please call or email your local Retreat for assistance.

What happens to my membership?

While this can be a stressful time, we want you to feel reassured that your membership is safe and that you will not lose any service credits. One of the many benefits of being a member at Massage Heights is that your membership continues to accrue credits month over month and those credits will roll over if they are not used. Once your Retreat is open again, you will be able to book a session with any of those existing credits that you have on your membership. Some advantages of this include being able to book a longer session or adding any of our service enhancing elevations for no additional cost. Please ask your local Retreat for more information on utilizing your membership benefits or speak with a Lifestyle Consultant during your next visit.

How will I know when my local Retreat re-opens?

Keeping all members and guests informed and updated on the status of a Retreat is of high importance to us. We look forward to elevating the lives of our local communities and are excited to begin operating again once it is safe to do so. We will email all members and guests directly to announce a Retreat has been re-opened. Updates on the status of a Retreat will also be shared to the local Retreat websites and all social media outlets. If you have any questions about the status of your Retreat, please reach out to the Retreat directly for immediate information.

How do I get a hold of someone while the Retreat is temporarily closed?

While our Retreats may be temporarily closed, our devoted Team Members are available to answer any questions you might have. If you are looking to get a hold of your Retreat, please call the Retreat phone number or reach out to them via email for assistance and support.

At all times we remain committed to you, and we appreciate your continued support. During your break from visiting Massage Heights, we hope you will continue to elevate your mind, body and spirit, as well as that of those around you. We are so appreciative of your understanding and continued support. If you have any additional questions or are in need of assistance, please reach out to feedback@massageheights.com and one of our customer care experts will be happy to provide any answers you need.

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